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Welcome to the 3Pod Customer Service Portal

How may we support you?

Herramientas del E – Commerce/ Tienda del Constructor

How to cancel your 3Pod Plan?

To cancel your 3Pod plan correctly, it is important to follow the following steps precisely: 1. Log in to your 3Pod account and click on the user icon located last in the upper right corner. 2.- Select “Profile and Preferences” from the menu. 3.- Click on “Active Memberships” 4.- Then, select the trash can icon…

How to connect Mercado Pago Colombia as your payment solution in 3Pod?

In Colombia you will be able to work with Mercado Pago to charge your customers at the time of purchase. You just have to open an account and connect Mercado Pago Colombia as your payment provider, following these steps: 1. Go to your store in the website builder. 2. Click “Settings” and then “payment” and…

What can you do from the Store´s Control Panel?

Entering the store section in the the 3Pod builder, then click on the control panel. From there you will be able to see everything related to the store in 3Pod such as the summary of sales, subscriptions, upsells and downsells and with better performance and you can filter by date to obtain metrics and accurate…

What are the general Store settings and how to apply them?

To change general store settings, click on “store” in your 3Pod builder. Then click on “settings.” Now, select “general” and here you will see all the possible changes that you can make in the store, such as Currency, Currency symbol, Currency symbol position, Weight unit, Store operation, Next invoice number, Mark orders as abandoned if…

How to manage your store orders?

In order to manage all the orders for your store in 3Pod, the first thing you must do is enter the 3Pod store section. Then click on “orders” Here you will be able to have a summary view of your orders such as Invoice number, customer name, total, paid, status, created, payment, among others. By…

How to apply discounts in your Store?

In order to create a discount in your e-commerce store in 3pod, the first thing you must do is enter the store section of your builder. Then click on “discounts” Then on “add discount” Here you will be able to choose between the 3 options we have for you such as simple discount, percentage discount…

How to customize your Store designs and styles?

Among the 3Pod options you have the possibility of being able to independently edit the design of the product page, the design of products in the catalog, the cart page, the payment page and the preview of the shopping cart with the in order to be able to give it a unique and exclusive design…

How to connect PayPal as a payment provider in 3Pod?

Go to store, settings and on the right side payments. Under active payment providers click add another and choose PayPal. PayPal is a great alternative to opening a business account with a credit card. With PayPal you can accept payments from PayPal, credit cards and debit cards. Customers are directed to PayPal upon checkout. Connecting…

How to export all the product information from your store in 3Pod?

From your page in 3Pod You can get all the information about your products by adding /product_feed to your account domain. This information generates an XML file with all the data about your products. What do you have to do? First, in the domain of your page you must add /product_feed to obtain the list…

How to connect Stripe with 3Pod?

Para conectar Stripe a su sitio web o embudo, simplemente vaya a la sección Tienda y luego haga clic en Configuración para ingresar a la Configuración de la tienda.

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